We continually strive to reduce our fleet driving mileage through our
local Customer Care Center support. Our 2012 goal is to resolve 20% of
service calls over the phone which provides customers immediate
resolution and eliminates a service call. In 2011 we achieved 16%
IMMEDIATE RESOLUTION rate for the 48,000 customers serviced.
We have a Toner Recycling Program for customers. The toner cartridges ship to our recycling partner where they are recycled leaving no landfill waste! We also recycle toner at our offices.
Locally we utilize circuit boards and other non-consumable items from lease returned and trade-in equipment to fully utilize these machines before they’re fully recycled. This, in turn, provides our customers with a quicker turnaround time because of the larger parts inventory it allows us to keep.
We utilize a software package called BEI (Business Equipment Information) that helps us maintain territory mapping and ‘Machines in field’ (MIF) analyses. This reduced our service technician driving by over 5,000 miles per month which reduces the annual emissions by 94,200 lbs per year. Better for our environment and better for our customers. This elevates parts inventories so our service technicians carry the correct parts, reduce the amount of call backs and this reduce their driving distances.
Additional Green Initiatives we exercise to help sustainability:
Ceramic MOS Coffee Mugs to replace use of Styrofoam cups
Motion Sensor Lights in our warehouse
Sleep modes are activated on all printers, copiers, fax machines, etc.
Less printing and paper use due to use of shared network drives and DocuShare
Implemented Microsoft Lync technology to remotely communicate in outlying offices